Contacts
Thank you for visiting City Wall Rochester. This page explains how to get in touch with our editorial team, what kinds of messages we can help with, and where to turn if your question is about a casino account or about gambling support.
How to Reach Us
The only way to contact our team is by email. Please write to us at:
We do not operate a phone line, live chat, or contact form, and we are not active on social media or messenger apps. If you see our name mentioned elsewhere as a way to reach us, please treat it with caution — email is our only official channel.
What You Can Write About
We are happy to hear from readers and industry representatives on topics such as:
- Questions about our content — how we review crypto casinos, what our ratings mean, or why a particular site was (or was not) featured.
- Corrections — if you spot outdated information, a broken link, an incorrect bonus description, or any factual error in our reviews, please let us know so we can fix it.
- Feedback and suggestions — ideas for topics to cover, casinos you would like us to look into, or general comments about the website.
- Partnership requests — commercial enquiries from casino operators, affiliate managers, or other businesses. Please include your company name and a brief description of your proposal.
When reporting an error, it helps if you include the page address and a short description of what needs to be corrected.
Response Time
We read every message we receive and usually reply within a few business days. During busy periods, or if your enquiry requires research (for example, verifying a correction), it may take a little longer. We appreciate your patience — there is no need to send the same message more than once.
Questions About Your Casino Account
Please note: City Wall Rochester is an independent review and information website — we are not a gambling operator. We do not run any casino, hold player accounts, process payments, or have access to casino systems of any kind.
For this reason, we are unable to help with questions about:
- Deposits, withdrawals, or payment delays
- Bonuses, wagering requirements, or promotional terms
- Account verification, identity checks, or account closure
- Lost login details or technical problems on a casino site
All of these matters should be directed to the customer support team of the casino you are playing at. You can usually find their contact options in the casino's "Support", "Help", or "Contact" section. If a dispute with a licensed operator remains unresolved, you may also escalate it to the operator's approved Alternative Dispute Resolution (ADR) provider, details of which are listed in the casino's terms and conditions.
Need Help With Gambling?
Our reviews are intended for adults aged 18 and over. Gambling should always remain a form of entertainment — never a way to make money or escape problems. If you feel that gambling is starting to affect your life, your finances, or someone close to you, free and confidential support is available across Great Britain:
- GamCare — operates the National Gambling Helpline on 0808 8020 133 (free, 24 hours a day, 7 days a week) and offers live chat, forums, and treatment referrals. Website: www.gamcare.org.uk
- GambleAware — provides information, advice, and signposting to support services across Great Britain. Website: www.begambleaware.org
If you want to take a break, consider setting deposit or time limits with your operator, or registering with GAMSTOP (www.gamstop.co.uk), the free national self-exclusion scheme for online gambling in Great Britain.
Please gamble responsibly. 18+